Frequently Asked Questions

If you say “Kor-Tah-Re” fast, it sounds pretty close to the correct pronunciation. Test

 A Kotare is a small greenish-blue kingfisher found in New Zealand and was suggested as the name of our new company by Richard Holland.

Yes, assembly and paint are required for Kotare model kitsets. Paint and glue are not included.

Kotare model kitsets contain small and sharp parts and are not suitable for children under 14 years of age.

While many of us previously worked for Wingnut Wings until April 2020, Kotare is an all-new company.

Kotare are available to buy from specialist hobby retailers worldwide. Ask your hobby shop to contact their local distributor. Kotare models kitsets are also be available direct from www.kotare-models.com with shipping from New Zealand.

You should inquire with your local hobby shop about pre-ordering new Kotare model kitsets. New Kotare model kitsets will also be available to pre-order from www.kotare-models.com before release. Pre-orders placed through www.kotare-models.com must be paid in full (including shipping) at the time of the order. Pre-orders placed through www.kotare-models.com will be shipped as soon as humanly possible after stock arrives in our warehouse. Please note that if your order includes 1 or more pre-order items, your order will not ship until all items are available and this can be quite a long time for some pre-orders. It might be best to place separate orders. 

Sometimes even we, the manufacturer, run out of stock in our New Zealand warehouse so an item will be placed on back-order. Back-orders placed through www.kotare-models.com must be paid in full (including shipping) at the time of the order. Back-orders placed through www.kotare-models.com will be shipped as soon as humanly possible after new stock arrives in our warehouse.

1) Have you filled in your address details? Sometimes the NZ Post system we’re using won’t recognise some addresses (including international PO Box addresses) properly. Sometimes if you include the symbol “#” at the beginning of your address it won’t be recognized. If you are in a non-native English speaking country, try changing the order of your street address by putting the number at the front (example = 9 name street) etc. Unfortunately, unless the address is recognized by the NZ Post system we can’t progress to the next step. If you have to include an incorrect postal address to do this, then please email [email protected] with your correct address details after completing your order so we can manually update it before shipping. 

2) If your address details are all OK then maybe you haven’t selected a shipping option yet.

3) You might need to update your browser. Some people have a problem when using the Chrome browser, perhaps try a different browser.

4) Basically the most common way around the problem is to let it autocomplete an address near you that it does recognize, complete your order, and then make a note in the "notes area" telling us your real address (or send us an email) and we will manually update it here before sending your order.

All prices are shown on our website and are in US$ because we sell internationally and almost everyone can convert to their local currency cost from US$ in their mind. Almost no-one could do the same if we priced them in NZ$. Prices are subject to change. Items marked TBC will have their prices added when they have been confirmed.



UK customers: 20% UK VAT (# 427 5129 95) will be added at checkout and paid to your government on your behalf. 

USA customers: 10% US Government Tariff will be added at checkout and paid to your government on your behalf. 

New Zealand customers: 15% NZGST (# 102 177 436) will be added at checkout and paid to our government. 

Australian customers: 10% OzGST will NOT be added at check for now, but this will almost certainly change in the future.

You will be able to pay with your credit card or by PayPal. Your credit card company or paypal will convert the price into your local currency.

All orders placed through www.kotare-models.com will be shipped from New Zealand with postage charged at cost.

Depending on what country you live in and the value of your order there may be additional customs tariffs and duties, value added tax (VAT/GST) and/or other fees imposed by your government and/or mail provider. We are not responsible for these fees and they are your responsibility. Please consider that if you were to buy these items from inside your country the retail price you would be asked to pay would include these taxes.